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Outsourcing FAQ

Outsourcing FAQ
Find out the answers to these and more frequently asked questions about outsourcing:

  1. What is outsourcing? (video)

  2. Is "contracting" or "contracting out" just different terminology for "outsourcing?"

  3. What exactly is BPO?

  4. Why is outsourcing sometimes not successful?

  5. What is the best length for an outsourcing contract?

  6. How can we build flexibility into our outsourcing agreement?

  7. I am looking for a supplier/vendor/provider.

 

 

Outsourcing Research and Whitepapers

Service Oriented Architecture for Offering Outsourcing Solutions - This paper discusses various technologies and solutions that help customers create business value and lower their total cost of operations. - April 2008

BEAT in ITO - This document is a "Summary of Questions and Answers" from the joint Bernstein and Everest Analysis of Trends (B.E.A.T.) in IT Webinar conducted on February 27, 2007. - May 2007

Addressing the Challenges in Implementing or Consolidating Portals - This paper discusses key portal challenges that organizations face today, the move toward portal consolidation, and best practice approaches for first-time portal implementations or consolidations. - May 2007

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