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Outsourcing FAQ

Outsourcing FAQ
Find out the answers to these and more frequently asked questions about outsourcing:

  1. What is outsourcing? (video)

  2. Is "contracting" or "contracting out" just different terminology for "outsourcing?"

  3. What exactly is BPO?

  4. Why is outsourcing sometimes not successful?

  5. What is the best length for an outsourcing contract?

  6. How can we build flexibility into our outsourcing agreement?

  7. I am looking for a supplier/vendor/provider.

 

 

After we signed our outsourcing contract, the first thing we encountered that needed changing was:
pricing model
better description of process scope
unanticipated big change in buyer's business volume
SLAs

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