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Service Oriented Architecture for Offering Outsourcing Solutions

BEAT in ITO

Managed Services IT: Helping Caldwell Memorial Hospital become the Hospital of the Future

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Addressing the Challenges in Implementing or Consolidating Portals

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Vendor-Managed Inventory in IT

18. What is a SLA?

Service levels are determined at the outset of an outsourcing agreement, and they are used to measure and monitor a supplier's performance. The services levels are written in a contract called a Service Level Agreement (SLA)

Read more about SLA's at Outsourcing SLA. Also read the following:

• A Guide for Establishing Service Level Specifications for Outsourcing Relationships
• A Different Perspective
• Common Problems In Outsourcing: An Outsourcing Lawyer's Perspective.

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