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25. If the relationship is not working well for either or both parties, can the outsourcing contract be renegotiated; and, if so, when?

Yes, you can renegotiate a contract. It is far better, however, to negotiate during the procurement phase for a contract that is short-term and flexible. (See the FAQ on flexibility) But if you need to renegotiate, you will find helpful information in all of the articles in our July 1998 issue of the Outsourcing Journal.

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